These Terms of Service ("Terms") form a binding agreement between you ("you", "the business", or "Customer") and Voconex™, a sole proprietorship registered in India under GSTIN 19AEVPN8515J1ZN ("Voconex", "we", "us"). By registering for, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Voconex provides a call-handling and WhatsApp-based appointment booking platform. When a call is placed to a dedicated number assigned to your business, Voconex sends an automated WhatsApp message to the caller and guides them through booking an appointment, which is then recorded in your scheduler. The Services also include features such as reminders, a booking dashboard, revenue and activity views, and — on eligible plans — returning-customer recognition, follow-ups, and review requests.
We may add, modify, or remove features over time to improve the Services.
We offer a 7-day free trial, with no credit card required at sign-up. The trial gives you access to the Services so you can evaluate them before paying. The trial may include reasonable usage limits (for example, a cap on the number of conversations). At the end of the trial, you may choose a paid plan to continue. If you do not subscribe, your account will pause automatically and no charges will apply.
Voconex offers a 7-day free trial to allow prospective customers to evaluate the Services before subscribing. If you choose to activate a paid subscription without taking the free trial, you acknowledge that you are voluntarily doing so after having had the opportunity to evaluate the Services through the trial.
Fees paid for subscriptions activated without a trial are non-refundable. If you encounter any technical or service-related issues, Voconex will use reasonable efforts to investigate and resolve them as promptly as practicable. Such assistance does not entitle you to a refund.
You may cancel your subscription at any time. Cancellation stops future billing; your plan remains active until the end of the current paid billing cycle, after which the account pauses. To cancel, contact us at hello@voconex.com or use the cancellation option in your account where available.
Except as expressly provided in these Terms or where required by applicable law, all fees paid to Voconex are non-refundable. This applies whether you used the 7-day free trial before subscribing or chose to activate a paid subscription without taking the trial.
We do not provide refunds or credits for partial billing periods, unused conversations, unused features, account inactivity, or early cancellation.
We work to keep the Services available and reliable. However, in the event of a continuous service outage attributable solely to Voconex lasting 48 hours or more, we will add 96 hours (4 days) of additional service to your subscription at no charge, as a goodwill credit.
This credit:
To claim a credit, contact hello@voconex.com with details of the outage.
You agree not to use the Services to:
You are responsible for ensuring your use of WhatsApp messaging through Voconex complies with Meta's WhatsApp Business Policy.
When you use Voconex, your customers' personal data (such as phone numbers and booking details) is processed through our platform. As described in our Privacy Policy, you are the Data Fiduciary for your customers' data and Voconex acts as your Data Processor. You are responsible for having a lawful basis to collect and process that data and for providing your customers appropriate notice. We process such data only to provide the Services to you.
The Services rely on third-party platforms including Meta's WhatsApp Business Platform and a telephony provider. Your use of features dependent on these platforms is also subject to their terms. We are not responsible for the availability, acts, or omissions of these third parties, though we will make reasonable efforts to maintain integrations.
The Voconex™ name, logo, software, and all related materials are the property of Voconex and protected by applicable laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not copy, modify, distribute, or create derivative works from any part of the Services without our written permission.
We may suspend or terminate your access if you breach these Terms, fail to pay fees, misuse the Services, or where required by law or third-party platform requirements. You may terminate at any time by cancelling your account. On termination, your right to use the Services ends, and we will handle your data as described in the Privacy Policy.
The Services are provided on an "as is" and "as available" basis. While we work hard to make Voconex reliable, we do not warrant that the Services will be uninterrupted, error-free, or that every call will result in a booking. To the maximum extent permitted by law, we disclaim all implied warranties.
To the maximum extent permitted by law, Voconex shall not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost bookings, or lost revenue, arising from your use of or inability to use the Services. Our total aggregate liability for any claim relating to the Services shall not exceed the total fees you paid to us in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Voconex from any claims, damages, or expenses arising from your use of the Services, your breach of these Terms, your violation of any law or third-party rights, or your handling of your customers' data.
These Terms are governed by the laws of India. Subject to applicable law, the courts of West Bengal, India shall have exclusive jurisdiction over any disputes arising from these Terms or the Services.
Voconex shall not be liable for any delay, interruption, or failure to provide the Services caused by events beyond our reasonable control, including natural disasters, acts of government, war, civil unrest, internet or telecommunications failures, power outages, labour disputes, or outages, restrictions, or failures of third-party providers such as WhatsApp, Meta, telephony providers, cloud providers, or payment gateways. We will use reasonable efforts to restore the Services as soon as practicable following such events.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.